Trust & safety
How to Protect Your Personal Data in Online Consultations
Online consultation privacy explained: what you share, what a reputable platform must do to protect it, and a checklist for before, during and after your session.
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Trust & safety
Articles about trust & safety from the ConsultChat team.
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Trust & safety
How to Read Consultant Ratings and Reviews
Learn how to read consultant reviews properly: what verified reviews mean, which patterns matter more than star averages, red flags to spot and how to leave a useful review…
Trust & safety
Cancelling or Rescheduling a Consultation: What to Know
How to reschedule a consultation or cancel one on a marketplace like ConsultChat: where to do it, what happens to your payment, and how to avoid disputes.
Trust & safety
How Consultants Get Paid Online: Wallets and Payouts Explained
The five stages of how consultants get paid online, from booking to payout, why payment is held until delivery, how wallets work and what happens in a dispute.
Trust & safety
How to Spot and Avoid Online Consultation Scams
The six common online consultation scams, five-minute checks before you book, why held payments remove most of the risk, and what to do if you have already paid.
Trust & safety
What Happens If a Consultation Goes Wrong? Refunds and Disputes
How a consultation refund works when a session is missed, cut short or poor: held payments, cancellation, the dispute process, what evidence helps and your rights.
Trust & safety
How Online Consultation Payments Stay Secure
What happens to your money when you book an expert online, from checkout to payout, and the protections that keep both clients and consultants safe.
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